Frequently Asked Questions

Message us with your dates, party size and where you are staying. We confirm availability, the total price and your pickup point in writing before you pay anything.

Because we publish a figure only once it is confirmed by the operator for a given party size and pickup address. A headline 'from' price that changes at checkout helps nobody.

Several weeks in spring and autumn. In any season, book for early in your stay so a weather cancellation can be rescheduled.

Usually yes — message us. Final change terms are being confirmed with the operator.

Balloon pickups are before dawn and move with sunrise through the year. You get your exact time the evening before.

Vehicles cannot reach every riad door. Send us the riad name and we will agree the nearest accessible meeting point in advance.

Layers and closed shoes for both activities. Paragliding needs trainers with grip; ballooning is cold on the ground before sunrise.

Yes, with a strap for ballooning. For paragliding most pilots prefer you keep your hands free and use the included GoPro coverage.

Tell us your children's ages when you message us and we will confirm what is possible for your date before you book.

Yes — every tandem wing is certified to a weight range. Send us your weight and we will confirm rather than let you find out at the launch.

Tell us before booking and speak to your doctor. These are genuine restrictions for paragliding especially.

For ballooning, able to climb into a basket and stand throughout. For paragliding, able to jog a few steps on uneven ground.

We look for another morning in your stay first, then alternatives, then refund under the operator's terms. See the weather page.

No responsible operator calls flying completely safe. Our safety centre explains how the risk is managed, who is flying you and what is checked.

Not yet published. We only publish reviews from travellers who booked with us and never reproduce reviews from other platforms.